Delivery Information

A.     Delivery

i)        The date of delivery is taken to be the day we deliver the books or CDs to the Post Office. We will endeavor to delivery your order as quickly as possible.

       Deliveries can normally be excepted within 2-4 weeks, except in the event of extraordinary circumstances like a strike, a war, etc. If under normal

       circumstances items were not delivered within the 2-4 week period, customers could elect to cancel their order and be given a full refund.

ii)    AMP will deliver to most countries and territories, subject to acceptance and additional shipping charges. Customers are responsible for ensuring that there

       will be people at the delivery location to receive the package. They are also responsible for any tax and customs duties and regulations that may apply.

 

B.     Cancellation

Once the order has been entered and submitted to our suppliers, it cannot be cancelled. Customers who wish to cancel their orders should email us (at e.auw@e-auw.com.hk) as soon as possible. Orders will be considered as ‘returns’ once we have processed your order and there will be a handling fee of 25% of the order value, with a minimum of HK$10 per item.

 

C.     Returns

i)       Books or CDs that arrive damaged can be replaced at no extra charge, if returned within fourteen (14) days of delivery, in the original packing along with the

       order/receipt.

ii)      Returns have to be initiated by sending us an email request and returned to us along with a copy of the order/receipt to the following address:

       e-Auw.com Management Ltd.

       trading as e-Auw.com Music & Publishing Co.

       P.O. Box 35636

       King’s Road Post Office

       North Point

       Hong Kong

 

D.    Liabilities

Our liabilities will be limited to the cost of the book or CD ordered.




E.  Shipping Cost for BOOKS (330 grams)                                                                                        1 October 2013


Zone 1 (Asia)

Second-class Airpacket              HK$33.80 ($3.8 for 30 grams; $1 for each 10g over 30g)

Zone 2 (Europe, US/Canada, Australia/New Zealand, South Africa, Japan)

Second-class Airpacket              HK$36 ($5 for 30 grams; $1.20 for each 10g over 30g)

Local

First-class packet                         HK$10 (up to 500g)

Special Delivery by Courier        HK$25 (up to 500g)

China, Taiwan & Macau

Second-class Airmail                    HK$30 ($3.8 for 30g; $1 for each 10g over 30g)


F.  Shipping Cost for CDS (100g)                                                                                                         1 October 2013

Zone 1 (Asia)

Second-class Airpacket              HK$10.80 ($3.8 for 30 grams; $1 for each 10g over 30g)

Zone 2 (Europe, US/Canada, Australia/New Zealand, South Africa, Japan)

Second-class Airpacket              HK$13.4 ($5 for 30 grams; $1.20 for each 10g over 30g)

Local

First-class packet                         HK$3.70 (100g)

Special Delivery by Courier        HK$25 (up to 500g)

China, Taiwan & Macau

Second-class Airmail                    HK$10.80 ($3.8 for 30g; $1 for each 10g over 30g)